September 17, 2016

As I've been working for Starbucks for only a little over a month, I 've come to realize how sometimes, people can be such senseless, dense, nonsense filled. There are days where you just feel like flying cuz you had such awesome customers who had simple orders, fast payments and a great attitude!

Here are my, not such a great customer, list.

1. On your phone

I don't see these types of people too often but when it happens, it does annoy the sh** out of me. I want to take your order correctly and fast, like you want, but if your on your phone, idk if your having a conversation with me or that device there.

2. THE quiet PEOPLE

Tbh, I'm quiet myself but OMFG, there are just customers who will not speak louder than a whisper and when I get the order wrong, THATS when they have a normal tone. If you spoke a wee bit louder from the start, all would have been fine ma' dumb.

3. Not the right order

I understand if you bought the drink a few minutes ago and didn't like it so you're returning to get it made properly HOWEVER, if it was made hours ago or maybe even days ago, don't come back here without evidence of ever even buying a drink and asking for it to be remade. We MIGHT make it, but you'll be suspicious af to anyone!

Ex. Lady walks in today and says she order a drink yesterday but it wasn't made properly so she didn't drink it and wants it made TODAY. It was made YESTERDAY. She said she was too busy to have it made again. She didn't take a single sip before she left the store -___-

4. Certain Degree

Um Miss/Sir, is your tongue a thermometer? I'll write on your cup the degree. But I kid you not, you won't be getting the degree you want :)

5. SECRET MENU

Just tell me what's in it. I DO NOT know the secret menu, nor have heard of it. Tell me what you want and it'll be made right away. No point in trying to make me memorize cuz I'm not gonna. I can't even memorize your name.

6. Bought but Return

These customers are rare. But if you do encounter one, good luck. They come in busy, buy stuff off the counter and a drink. If you don't have a specific thing they want, they're day is over so they make you do a complete refund AFTER paying for everything -_________-

7. Rude customers

No, I do not want to deal with your but YES I will because that is my job. Outside I'll say sorry (it's on of the easiest words to say now) but inside I will be carving your face into my wall so I can mess up your order on purpose and make you late AF.

8. Talkative customers

I like talking.. Stop talking to me once the conversation is over. Like it's over, I need to take orders for the many customers behind you. Go along now.

9. FOREVER people

They take FOREVER to get the money out, go away after an order. Have your coin pouch ready for the change and bill pocket ready for the bills. Or atleast stand to the side so we don't have to wait for YOU, A SINGLE PERSON, just for your to put away your money. Other customers want to quickly order. GET IT DONE.


I might have more later.... But these are it for now. Like it's just common sense. Not very hard... The Human race I tell you.

September 12, 2016

Today was a work day at Starbucks and would have been any work day if it hadn't been for two completely, outrageously weird people.

Example one:
I'll be buying these and a drink.
Okay, anything else?
No.
Your total is ___.
*Pays for everything*
Thank you, have a nice day!
I need a bag.
I'm sorry, we ran out.
What. I have to hurry out and I can't carry all these!
*Glances at items: small bag of chip, one water bottle, small lunch box*
I'm sorry, would you like this sandwich bag instead?
No. Gosh, you guys run out of everything! Just refund me for these!
Okay. Sorry about that.

I HONESTLY DIDN"T WAKE UP TO DEAL WITH YOUR ATTITUDE. I WOKE UP AT 5 in THE FREAKING MORNING. After giving her a refund she proceeds to leave acting like she owned everything. I blankly stared at her then proceeded with the next customer with a new smile.

Example two:

Hi, what can I get you?
Grande Pike
Sure. *Gets coffee*
Anything else?
No
Go ahead and insert the chip
*Inserts card*
I'm sorry, it seems we don't accept. We can only accept visa or a logoed debit card.
What?! What kind of bullsh*t is this!? The other starbucks accepted it! Be consistent! *Hands money*
Sorry about that. *Hands change* Thank you, have a nice day.
- After rush-
Manager: That guy was wrong! No Starbucks accepts that card! It's a company policy!
Me: So only one with logos yea?
Manager: Yea.
Coworker: Weird guy.

If you got the wrong card, don't throw a god damn tantrum. You think throwing a tantrums gonna fix your mistake? No! Just accept it and be good natured about it! Starbucks workers go through many customers and if you make a mistake, we don't hold you for it, nor judge you, as long as your nice about it!

I swear, any employee dealing with customers must have high tolerance for ignorance and plain weirdness. Like bro, you make no sense, but if your nice, it's alright, we all make mistakes. Blow up at me? I don't EVER want to deal with you again. Saying I'm being a b****. Then what are you?

So guys, if you start working with customer service, GOOD LUCK. You'll need it Lol
Never lose your cool though. Just smile and think of your happy place. It helped to think I was gonna get a free drink after my shift. And boy, It was worth it!